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Knowledge Management
What is Knowledge Management?
Knowledge
Management is concerned with the collection and use of information within
a business for competitive advantage. This knowledge relates to facts,
thoughts, and rules about key business areas such as customers, regulation
and processes that are stored in people's heads or are documented in
a variety of areas throughout an organization. The process
also looks at sources of knowledge that are pertinent to the business but
may be stored externally by third parties.
How can Knowledge Management benefit the business?
Having
knowledge recorded in a systematic manner that can be retrieved and used
to help the business can:
-
avoid
the danger of knowledge leaving when the staff member or consultant
leaves
-
allow
the organization access to experience of how problems were successfully
overcome in the past
-
enable
the sharing of best practice across the organization
-
avoid
inefficiency and missed opportunities.
How we can help
Knowledge
management has two key characteristics, firstly it needs to be recorded,
and secondly it must be capable of being retrieved when it is needed. MEC
Services can help you by :
-
documenting
existing sources of knowledge through interviews, process mapping,
or searching through the organization's existing sources of
information
-
organizing
this knowledge and assist in the search for a suitable methodology and
/ or IT system that allows it to be stored
-
implementing
the changes necessary to ensure the knowledge is always updated as
things change and make this part of the organization's culture
-
establishing
procedures that explain how the information is to be retrieved and
used
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