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Total Quality Management
What
is Total Quality Management
Total Quality Management
is a philosophy that came out of the pioneering work of Deming and Juran
in Japan and that enabled their industries to make significant headway in entering
American markets. Deming devised his 14 Obligations of Management
(Quality) to allow analysis and scientific examination of management style
that contributed to quality:
-
Create consistency
of purpose for improvement of product and service
-
Adopt the
new philosophy
-
Cease
dependence on mass inspection
-
End the
practice of awarding business on price tag alone
-
Improve
constantly and forever the system of production and service
-
Institute
training
-
Institute
leadership
-
Drive out
fear
-
Break down
barriers between staff area
-
Eliminate
slogans, exhortation and targets for the workforce
-
Eliminate
numerical quotas
-
Remove
barriers ti pride of workmanship
-
Institute a
vigorous program of retraining and education
-
Take action
to accomplish the transformation
TQM as a philosophy
was taken up rapidly but failed to make a significant initial impact as it
tended to clash with entrenched cultural views and western working
practices.
It has never
fully disappeared and is making a comeback through some recent quality
models such as the EFQM model, ISO9000, and to some extent the Balanced Scorecard.
How
we can help
We do not believe
that the original TQM approach, although still valid, is readily
implemented in today's business environment and we prefer the approach presented
by the new quality models. Please see how we can help using the following
links:
The Balanced Scorecard
EFQM Model
ISO9000
Other Resources
Institute
of Quality Assurance
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