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Our
approach to a long-term business relationship with our customers consists of
three elements:
One
of the keys to a successful company is the ability of its managers to be a
successful team, i.e. people with a mix of different skills working as a
coherent unit. We believe that one of the greatest aids to achieve coherence
is the ability of members of a team to understand the imperatives of each of
the functional departments within the business so as to achieve 'team
knowledge'. Team knowledge provides a level of common understanding that
allows ideas and business needs to be freely communicated. This communication
in turn leads to alignment between differing business functions to achieve
business goals.
In
most the organisation the formal structure consists of different functional
departments where managers grow within the department until they reach a
senior position when they are often required to take on more general
management roles. Unfortunately the pressures in the competitive world of
today often results in functional managers not having the time, or the
opportunity, to fully appreciate the pressures being experienced in other
departments. This can result in tensions between departments reducing the
organisation's effectiveness and ability to compete in the market, increasing
further the competitive pressure on functional managers.
The
MEC Services approach is to try to break this cycle by establishing this 'team
knowledge'. For an organisation that requires a holistic approach this can be
gained through the toolkit of management techniques provided in the 5-Day
Business School Course. This course covers the differing business functions
within the organisation and brings together the differing functional managers
as they learn to create a coherent strategic plan for a hypothetical
organisation. The format for the course allows them to improve their
understanding of the theory and practice behind other disciplines and how
these can work together to set and meet business goals.
Organisations
that require assistance on a specific area, or those that need a more in depth
understanding of a particular issue, may be more interested in concentrating
on the specific topic through the other courses offered by MEC Services.
To
retain a competitive edge it is necessary for organisation to continuously
adopt new management techniques that have been proven to bring real advantage
in practice. However, even where the management team has developed a
significant level of team understanding, they may still face cultural
pressures that hinder the application of this understanding.
The
detailed knowledge of these new management techniques will often rest with a
specific department within the organisation and external consultants /
academics.
We
recognise the danger of using consultants that the workforce may consider them
an outside agency that have little understanding of their jobs, introducing
the latest fad. Therefore, the MEC Services approach is that a member of the
organisation's management team always takes the lead role in the introduction
and implementation of new ideas.
MEC
Services can supply some independent assistance to help individuals and
departments to overcome organisational cultural barriers through facilitating
knowledge sharing sessions while also providing additional external insights
in the techniques concerned. This role can be on a regular basis or even on an
ad hoc basis helping to resolve differences of opinion as they occur.
Even
when new tools and techniques have become the norm within the organisation,
the competitive advantages they bring are starting to depreciate as the
competitors also take them on board. Everyday pressures may also prevent the
business from hearing that there have been improvements to existing techni
ques
or totally new areas from which they could benefit.
The
understanding of the organisation’s requirements that MEC Services gains of
the through the initial two phases allows it to offer ongoing support by
updating management through providing information on relevant new tools. This
could be through a simple email, providing web access, or restarting the whole
MEC Service 3 stage process.
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