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Publications

This page gives you an opportunity to view and download some of our publications:

White Paper - Introduction to Lean Management in Service Organisations

White Paper - Implementing Lean Management in Service Organisations

White Paper - Introduction to Corporate Performance Management

White Paper - Implementing Corporate Performance Management

White Paper - Implementing Process Re-engineering

The MEC Business Guide to CRM

 MEC Flash Guide to Motivation 

White Paper - Implementing IT Systems

Organisational Appraisal

Service Quality - Meeting the Customer's Expectation (Adobe Acrobat .pdf file format)

                    (Please note that this is a long document and may take some time to download)

Case Study Summary - Business Strategy Information Systems( Microsoft Word format)

Case Study Summary - E-Commerce (Microsoft Word format)

Case Study Summary - Project Management Year 2000 (Microsoft Word format)

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Lean Corporate Performance Management Process Re-engineering